Returns & Reprints
Our reprint and refund guarantee — what is covered, what is not, and how to raise a claim.
Help Center / Returns & Reprints
Common questions
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Can I return a custom order?
Every sticker is made to your artwork, so we can’t take an order back for a change of mind once you’ve approved your proof. If something is wrong on our end, we always make it right with a free reprint or a full refund.
My order arrived damaged or wrong — what now?
Sorry about that! Send us your order number and photos (the full sheet plus a close-up of the problem) within 14 days of delivery. We usually reply within 8 hours, and you choose a free reprint or a refund. There’s no need to post anything back unless we ask.
My parcel never arrived — what happens?
Every parcel is tracked. If the courier loses it, we reprint and resend your order free.
Can I cancel my order?
Yes, any time before you approve your proof, for a full refund. Once you approve it, your stickers go into production and the order can no longer be cancelled.
How long do refunds take?
We send every refund within 7 business days (Monday to Friday, excluding Greek public holidays), back to your original payment method. Your bank may take a few more days to show it.
I approved a proof that had a mistake — can I get a reprint?
Your approved proof is the final sign-off, so mistakes that were visible in it aren’t covered the way our errors are. Get in touch anyway and we’ll always try to help.