SLAPS · Returns & Reprints
Our guarantee
is simple
If we got it wrong — a print defect, a cut-line error, or shipping damage — we'll reprint your whole order free or refund you in full. No runaround, no fine print.
We'll fix it — free
- Print defect — colours are well off the approved proof, ink is smeared, or there are visible streaks.
- Cut misalignment — the die-cut or kiss-cut line doesn't follow your artwork the way the proof showed.
- Wrong material or finish — you ordered matte vinyl and got gloss, or the wrong material entirely.
- Shipping damage — stickers arrived bent, creased, or water-damaged from a packaging failure.
- Missing items — your order came up short of the quantity you paid for.
- Wrong order — you received someone else's stickers instead of yours.
Not eligible
- Change of mind after you approved the proof and production began.
- Artwork errors in the approved proof — typos, wrong colours, or low resolution that were already in the file you signed off.
- Low-res warnings you accepted at upload — if you approved a low-DPI proof, the print matches that proof.
- Minor quantity variance within ±5% — standard for custom die-cut runs.
- Screen-vs-print colour shift — monitors show RGB, we print CMYK. We colour-match closely, but exact screen-to-print matching isn't physically possible.
- Adhesive issues on surfaces we advise against — textured walls, silicone, or oily surfaces.
How to file a claim
Four steps — usually sorted the same business day.
Photograph the problem
Take clear, well-lit photos: a shot of the full sheet plus a close-up of the issue. If the packaging was damaged, photograph that too before you bin it.
Contact us within 14 days
Send your photos, order number and a short description through our contact form. Claims must be raised within 14 days of the delivery date shown in tracking.
We review & respond
Our team reviews every claim quickly — usually within a few hours on business days. We may ask for one more photo if the issue isn't clear.
You choose: reprint or refund
Once approved, you pick. Reprints go straight into production and ship free. Refunds go back to your original payment method.
Resolution timeline
| What happens | How long |
|---|---|
| Claim reviewed & decision made | Usually same business day |
| Reprint enters production | Straight after approval |
| Refund processed by our team | A few business days |
| Refund visible on your statement | A few extra days (varies by bank) |
Good to know
- The claim window starts from the delivery date in your tracking, not the order date.
- Please don't post stickers back unless we specifically ask — in most cases photos are enough to sort your claim.
- For bulk orders (500+) we may ask for a small sample of the affected batch before approving a full reprint.
- Refunds always go to the original payment method — we can't redirect them to a different card or account.
- If you used a discount code, the refund reflects what you actually paid, not the pre-discount price.