SLAPS · Returns, refunds & reprints
Our guarantee
is simple
If we got it wrong — a print defect, a cut-line error, or shipping damage — we'll reprint your whole order free or refund you in full. No runaround, no fine print. This page is our full returns and refund policy.
We'll fix it — free
- Print defect — colours are well off the approved proof, ink is smeared, or there are visible streaks.
- Cut misalignment — the die-cut or kiss-cut line doesn't follow your artwork the way the proof showed.
- Wrong material or finish — you ordered matte vinyl and got gloss, or the wrong material entirely.
- Shipping damage — stickers arrived bent, creased, or water-damaged from a packaging failure.
- Lost parcel — if the courier loses your parcel, we reprint and resend your order free.
- Missing items — your order came up short of the quantity you paid for.
- Wrong order — you received someone else's stickers instead of yours.
Not eligible
- Change of mind after you approved the proof. Your stickers are made to your specifications, so the EU 14-day right of withdrawal doesn't apply to them (Directive 2011/83/EU, Article 16(c)).
- Artwork errors in the approved proof — typos, wrong colours, or low resolution that were already in the file you signed off.
- Low-res warnings you accepted at upload — if you approved a low-DPI proof, the print matches that proof.
- Minor quantity variance within ±5% — standard for custom die-cut runs.
- Screen-vs-print colour shift — monitors show RGB, we print CMYK. We colour-match closely, but exact screen-to-print matching isn't physically possible.
- Adhesive issues on surfaces we advise against — textured walls, silicone, or oily surfaces.
How to file a claim
Four steps — usually sorted the same business day.
Photograph the problem
Take clear, well-lit photos: a shot of the full sheet plus a close-up of the issue. If the packaging was damaged, photograph that too before you bin it.
Tell us within 14 days
Send your photos, order number and a short description through our contact form or to info@slaps.cc. Please tell us within 14 days of delivery, while we can still check with the courier. Faults covered by the legal guarantee (below) are covered after that too.
We review & respond
Our team reviews every claim quickly — usually within 8 hours. We may ask for one more photo if the issue isn't clear.
You choose: reprint or refund
Once approved, you pick. Reprints go straight into production and ship free. Refunds go back to your original payment method within 7 business days.
Cancelling an order
- Before you approve your proof, you can cancel at any time. Email info@slaps.cc with your order number and we refund you in full.
- Once you approve your proof, we start making your stickers to your specifications, and the order can no longer be cancelled. See our Proofs & Artwork Policy.
- If we cancel — for example because artwork can't be printed or we can't confirm you have the rights to it — you get a full refund.
- Every refund for a cancelled order is sent within 7 business days of the cancellation.
Resolution timeline
| What happens | How long |
|---|---|
| Claim reviewed & decision made | Usually same business day |
| Reprint made | Within 3 business days of approval |
| Refund sent by us (claim approved or order cancelled) | Within 7 business days |
| Refund visible on your statement | A few extra days (varies by bank) |
Business days are Monday to Friday, excluding Greek public holidays.
Good to know
- Please don't post stickers back unless we specifically ask — in most cases photos are enough to sort your claim. If we do ask, we cover the return postage.
- For bulk orders (500+) we may ask for a small sample of the affected batch before approving a full reprint.
- Refunds always go to the original payment method — we can't redirect them to a different card or account.
- If you used a discount code, the refund reflects what you actually paid, not the pre-discount price.
- No restocking or handling fees, ever.
Your legal rights
- This guarantee is on top of your rights under Greek and EU consumer law, not instead of them.
- Stickers that are faulty or don't match the proof you approved are covered by the legal guarantee of conformity for 2 years from delivery.
- If we can't resolve a complaint together, you can contact the Hellenic Consumer Ombudsman (Συνήγορος του Καταναλωτή). Our Terms have the details.
SLAPS · Nikolaos Margaritis · Filippou 86, 54635 Thessaloniki, Greece · info@slaps.cc · Last updated 28 September 2026